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Acceptance of Terms
Welcome to myEnterpriseSolution.com, a product of Grand Rapids Software Solutions LLC. The services that Grand Rapids Software Solutions LLC. provides to you are subject to the following Terms of Use ("TOU") or Terms of Service ("TOS"). By logging in to this system/website, you are agreeing to all these terms. Grand Rapids Software Solutions LLC. reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located at the bottom of our Web pages once logged in.
Description of Services and Terms
Grand Rapids Software Solutions LLC. provides you with access to resources that are designed to save time and help with business planning. These features currently include Announcements, Employee and Client Scheduling, Time Tracking, Alerting and Reporting, Inventory, Advanced Email with Secure Link Portal (collectively "Services"). Services, including any updates, enhancements, new features, and/or the addition of any new Web properties, are subject to the TOU. You understand and agree that the Service is provided "AS-IS" and that Grand Rapids Software Solutions LLC. assumes no responsibility for the timeliness, deletion, mis-delivery or failure to access, store or process any user's communications or data, independent of the root cause of the potential loss of service. Depending on the Subscription, and the root cause of any potential loss of service, you may be eligible for a partial or full Subscription fee refund for the month in question, at Grand Rapids Software Solutions LLC's discretion.
Subscription changes
As with many other services, you understand and agree that it is your responsibility to notify us at least 30 days in advance of any Subscription changes or cancellation requests, and that if the Subscription is pre-paid beyond the cancellation date, any partial refunds will be at Grand Rapids Software Solutions LLC's sole discretion, and will only be applied to remaining pre-paid subscription time beyond the 30 day cancellation notice period. You understand and agree that no refunds will be provided retroactively for any period of time before the cancellation request regardless of how often you have used your Subscription during that time. You also understand and agree that no refunds will be given for any free months that were included or offered at any point, and for any reason, and that the free month is always considered the final month of any pre-paid subscription. You also understand and agree that it is your responsibility to run any desired reports in order to retrieve any desired information before the end date of the subscription, and that once the subscription ends, you will no longer have access to the information.
Information retention
In order to help with Business decision analysis, the myEnterpriseSolution.com system is designed to retain information history for at least 3 years. Depending on available system resources, efforts will be made to extend this retention period to as long as possible in order to provide you with as much history as possible for Business Intelligence and Reporting purposes.
Purpose of and Access to Stored Information
The information stored using the myEnterpriseSolution.com system is stored in order to provide you with present or future services rendered by this website/system. Additionally IP Address information is also stored for security purposes. The stored information (including IP security related information) is available to you via Website Reports that can be run. You are strongly encouraged to use the Reporting functionality built into the system to save and maintain periodic HTML Reports containing any desired or required data. Additionally, Grand Rapids Software Solutions LLC. assumes no responsibility for any user's legal requirements to retain any records (such as employee time) for any length of time.
Information Sharing and Privacy
The information stored using the myEnterpriseSolution.com system is considered private will not be shared externally by Grand Rapids Software Solutions except with your consent or as described by the TOU.
Data Security Measures
- Built-in TLS Security automatically creates a secure connection between your browser and our dedicated cloud environment.
- Additional technical security measures such as Firewalls and DDOS (Distributed Denial Of Service) prevention systems are also in use.
- No Credit Card or other payment method details are stored or passed through our system.
- We store as little personal information as practical. For example, for security reasons, for the birthday notification functionality, we only store the day and month of the birth date.
Opt-in Policy for outbound Emails
For the outbound email functionality that our system provides, we strongly recommend that an Opt-In approach is used. Please review the Advanced Email and Secure Link Portal document for additional details.
Requests to remove all data for your Organization
If desired, you may request to have us remove all data in our system/website for your Organization, by sending us an email to support@myEnterpriseSolution.com. Please be sure to include your contact information such as address phone number and contact name. In order to be able to securely process such requests, you will be asked verify your identity. Please be prepared to provide the information that is requested at that time in a timely manner, so that your request can be fulfilled.
You agree and affirm that:
- You are of legal age to form a binding contract
- You are not a person barred from receiving services under the laws of the United States and other applicable jurisdiction
- You are providing true, accurate, and complete information to Grand Rapids Software Solutions LLC.
- You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account.
- You are responsible for any and all fees associated with your access to the internet.
- You are responsible for any and all costs, fees and maintenance associated with any equipment that you use or intend to use with myEnterpriseSolution.com. This includes any equipment intended for taking advantage of, or enhancing functionality, such as bar-code scanners, printers, screens, computers etc... .
- You expressly understand and agree that Grand Rapids Software Solutions LLC. shall not be liable to you or any other party for any damages or claims, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses.
- You also agree to immediately notify Grand Rapids Software Solutions LLC. of any unauthorized use of your password or account or any other breach of security.
- You acknowledge, consent and agree that Grand Rapids Software Solutions LLC. may access, preserve and disclose your account information, content and data if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: comply with legal process; enforce the TOS; respond to claims that any content violates the rights of third parties; respond to your requests for customer service; perform internal troubleshooting, maintenance, or service enhancement work; or protect the rights, property or personal safety of Grand Rapids Software Solutions LLC., its users and the public.
- You acknowledge, consent and agree that mediation services, based in Tampa FL U.S., will be used in lieu of any legal action at the discretion of Grand Rapids Software Solutions, and you agree to be bound by the outcome of such mediation. You also acknowledge, consent and agree that Tampa FL U.S. law applies and has ultimate jurisdiction over any legal process or action, and that any legal process or action will be filed with and decided by a Tampa FL United States court.
International use
Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
No Resale of Service
You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Service (including your Grand Rapids Software Solutions LLC. ID), use of the Service, or access to the Service.
Modifications to Service
Grand Rapids Software Solutions LLC. reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof). You agree that Grand Rapids Software Solutions LLC. shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
Termination
You agree that Grand Rapids Software Solutions LLC. may, under certain circumstances immediately terminate your Grand Rapids Software Solutions LLC. access to the Service. Cause for such termination shall include, but not be limited to:
- breaches or violations of the TOS or other incorporated agreements or guidelines,
- requests by law enforcement or other government agencies,
- a request by you (self-initiated account deletions)
- discontinuance or material modification to the Service (or any part thereof)
- unexpected technical or security issues or problems,
- extended periods of inactivity,
- engagement by you in fraudulent or illegal activities
- nonpayment of any fees owed by you in connection with the Services
Termination of your Grand Rapids Software Solutions LLC. account includes removal of access to all offerings within the Service and deletion of your password and all related data. Further, you agree that all terminations for cause shall be made in Grand Rapids Software Solutions LLC.'s sole discretion and that Grand Rapids Software Solutions LLC. shall not be liable to you or any third party for any termination of your account.
No Third-Party Beneficiaries
You agree that, except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this agreement.
Notices
Grand Rapids Software Solutions LLC. may provide you with notices, including those regarding changes to the TOS, including by but not limited to email, regular mail, postings on the Service, or other reasonable means now known or hereinafter developed.
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